You Can Apply the Principles of Taekwondo
While building trust with your client is a really great thing to do, and a fabulous skill to develop on you way to becoming the Master Hairstylist, knowing what you can do to protect yourself from too much information, cloudy boundaries, demanding clients will be vital to your well being in a chaotic salon.
You’ve heard it before directly from your clients, “You’re my therapist, I don’t know what I would do with out you!” Although this is a compliment of sorts, it’s more a statement about them. They trust you, they feel loyal, they don’t trust a lot of people, you listen, all wonderful. But at some point there comes a time when need to develop aspects of yourself to counter these demands.
In the tending of the feminine, there is a dark side to beauty that can surface from fear, anxiety, need to control, need to be heard, scarcity, unhappiness, loneliness, self-centeredness, low self-esteem and anger on the part of the client. Some of this can come our way so fast, we don’t even know it’s happening, especially if we are new in the industry.
Some of the darkness is nonverbal, it may show up in the form of moodiness, or depression, fidgeting, discomfort, sensitivity, discomforting quiet. Usually you can feel it, before you can name it…maybe these attributes or reactions start even oozing on to you, and you begin taking them on. See if you can notice the next time you are with a client.
Empathy is a lovely quality in a lot of hairdressers, but it must tempered with self-preservation, and a sense of humor. Don’t let clients or co workers get the best of you.
Integrity – Take time in the morning to notice what mind set you are beginning your day with. Be honest with yourself.
Can you take a few minutes to check in? If there is a nagging feeling, or anger, or sadness, or fear, see if you can’t just sit with it and breathe. Quite possibly, just minutes of noticing can change the quality, or even help a less constructive state of mind dissipate. Imagine a cord running from below the earth’s surface up through your feet, the base of your spine, and through your crown to the heavens. After a few moments of this “anchoring” you should feel more grounded and present in your body.
Courtsey – Notice the energy that your client walks in the door with.
Is it clear? Is she angry, agitated, impatient, or weepy? If you can quickly read the situation, you can be empathetic without asking for the download. We don’t need to be there therapist, rather a neutral listener, supportive where we can be. Send her lots of positivity without saying a word or playing into the mood. Humor works.
Perserverance – This takes time, but crucial to survival in this industry. When time is not on your side, and the demands are high, and the salon’s energy is out of control, you will need to persevere and do what you can to remain steady, breathe and stay true to yourself. Resist the temptation to react.
[tweetthis]”Hairstylists need a strategy for when the salon gets out of control.” REBECCA BEARDSLEY[/tweetthis]
Self-Control – not giving in to low level behavior when a client is late, or acting out of fear. Be willing to hold your standard high for yourself. Avoid lashing out on yourself when you make a mistake.
Perseverance – This takes time, but crucial to survival in this industry. When time is not on your side, and the demands are high, and the salon’s energy is out of control, you will need to persevere and do what you can to stay steady, breathe and stay true to yourself.
Indomitable Spirit – Think of Bruce Lee or any super hero, build this ability to manage what ever comes your way with grace, sense of humor, flexibility, strength of character and you will be the most valuable asset of the salon.
These strategies and qualities of character are not easy to follow, but essential in your success in the salon, and your ability to move up. At times, it may seem impossible, so I suggest laminating these and posting them in the salon. Share them at your next meeting! Maybe you come up with your own tenets.
Start living your life by these strategies and your clients will respect you and pay you more for your services. Your salon owner will give raises, and you will rest at night with a fulfilled heart.
The next time things get out of control in your salon, notice what you do, see if you can self-correct.
What I like about this video is the concentration, skill, and practice of the participants. Talk about strategies!
Do you want help creating your own tenets? Go here.