Be Clear, And Those Around You Will Be
While building trust with your client is a really great thing to do, and a fabulous skill to develop on your way to becoming a full-fledged beauty professional, knowing what you can do to protect yourself from some of the stress, like loose boundaries, too much information, cloudy boundaries, and demanding clients will be vital and necessary to your well being, survival and thriving career. Be clear and those around you will be as well.
You hear it directly from your clients, “You’re my therapist, I don’t know what I would do with out you!” Although this is a compliment of sorts, it’s more a statement about them. They trust you, they feel loyal, they may not trust a lot of people, you listen, all wonderful. But at some point there comes a time when need to develop aspects of yourself to counter these demands. YOU ARE NOT THEIR THERAPIST. You are a beauty professional meant to take care of their hair, not their mental state, and where there is one client saying these words, there is probably another.
In the tending of the feminine, there is a dark side to beauty that can surface from fear, anxiety, need to control, need to be heard, scarcity, unhappiness, loneliness, self-centeredness, low self-esteem and anger on the part of the client. Some of this can come our way so fast, we don’t even know it’s happening, especially if you are new in the industry. Whether it shows up as nonverbal, or verbal, the effects can be devastating if you do not pay attention.
Moodiness, depression, fidgeting, discomfort, sensitivity, discomforting quiet, aggression, and blame may show up in physical or verbal communication. Sometimes you can feel it right away before your clients or co workers say anything. Before can name it…and yet some clients are overt and can’t help themselves. See if you can notice the next time you are with a client. Are they neutral, or heading a certain direction with their conversation, or are they moody, and unresponsive? By nature, beauty professionals tend to be bleeding hearts, helpers, and empathetic, but these qualities must be tempered. Don’t let clients or co workers get the best of you, and take you down a road you do not want to head.
STRATEGIES FOR SUCCESS
Quiet Time- Take time in the morning to notice what mind set you are beginning your day with. Be honest with yourself.
Can you take a few minutes to check in? If there is a nagging feeling, anger, sadness, or fear. See if you can sit with what is so and breathe into it. Quite possibly, just minutes of noticing can change the quality, or even help a less constructive state of mind dissipate. Imagine a cord running from below the earth’s surface up through your feet, the base of your spine, and through your crown to the heavens. After a few moments of this “anchoring” you should feel more grounded and present in your body.
Neutrality – Notice the energy that your client walks in the door with. Is it clear? Is she angry, agitated, impatient, or weepy? If you can quickly read the situation, you can be empathetic without asking for the download. We don’t need to be there therapist, rather a neutral listener, supportive where we can be. Send her lots of positivity without saying a word or playing into the mood. Humor works, and quiet attention to your work at hand, give her space. With the space of neutrality, people usually can get to their own ill state and shift.
Persevere – The beauty career is one of patience, diligence, and perseverance is crucial to your survival. When time is not on your side, and the demands are high, and the salon’s energy is out of control, you will need to find a place within that gives you perspective on your long term goals, as well as, what you need to cultivate in the short term to remain steady. Resist the temptation to react.
[tweetthis]”Remaining neutral in the middle of a chaotic salon can be quite a feat.” REBECCA BEARDSLEY[/tweetthis]
Self-Control – not giving in to low level behavior when a client is late, or acting out of fear. Be willing to hold your standard high for yourself. Avoid lashing out on them or yourself, and you will soar through your career.
Indomitable Spirit – Think of Bruce Lee or any super hero, build this ability to manage what ever comes your way with grace, sense of humor, flexibility, strength of character and you will be the most valuable asset of the salon. When it comes to clients requests and demands, be honest about what you can do and cannot.
Speak Up – If the salon culture is such that you see people not speaking the truth, issues being swept under the rug, and nobody talking about what may really be going on, be brave and speak up about what you feel and see. You may rub a few people wrong, but if it can be said with kindness and concern, you have nothing to lose.
These strategies and qualities of character are not easy to follow, but essential in your success in the salon, and your ability to move up. At times, it may seem impossible, so I suggest laminating these and posting them in the salon. Share them at your next meeting! Maybe you come up with your own tenets.
Start living your life by these strategies and your clients will respect you and pay you more for your services. Your salon owner will give raises, and you will rest at night with a fulfilled heart.
Read this article on the 7 Traits of Successful Entrepreneurs.
Watch this video to find out what the other ingredient is to a successful career in the beauty world. Angela Lee Duckworth talks about Grit.