How you respond to a client’s dissatisfaction says a lot about who you are as a hairstylist. Let’s be honest, it’s a sad day when a client returns to your chair and he/she/they are dissatisfied, and if you’ve been in the business any length of time, it’s happened a few times.
No matter how long you’ve been styling hair, you never want to hear your client is unhappy with your work. Here are fifteen ways you can respond to a dissatisfied client. You choose.